Legal Conditions

BOOKING- TERMS AND CONDITIONS

By making a reservation with Ideal Property Mallorca (hereinafter IPM) the customer accepts the following 'Terms and Conditions':

1. THE RESERVATION

Reservations must be made in writing, by email or fax. IPM shall confirm the reservation in writing via the same means. The customer must honour the number or guests and animals confirmed in the reservation.

2. PRICES/OFFERS

The prices that are valid for a reservation shall always be those published on the website at the time it is made.

IPM reserves the right to publish last-minute offers without prior notification and at their convenience. Therefore, the customer may not request a discount or price reduction after the reservation is confirmed.

3. LIABILITIES

The descriptions, photos and other information published on the IPM website reflect the characteristics of each property at the time they were uploaded on our website. Furthermore, IPM hereby undertakes to update such information inasmuch as possible. Therefore, the information and the published photos may change without prior notification.IPM shall not be held liable for possible changes to the furnishings or appliances that may take place between the reservation being confirmed and the customer arriving at the property.

IPM shall not be held liable for possible modifications arising from force majeure, such as strikes, wars, earthquakes, power or water supply cuts, storms, works performed in close proximity to the property and other circumstances that were unforeseeable at the time the reservation was made.

Neither shall IPM be held liable for electrical appliances, heating systems, air conditioning systems, the swimming pool or the internet, etc. not working properly. While IPM regularly checks that the equipment at each property is working, this ultimately depends on the owner of the property. If the customer discovers that any piece of equipment does not work properly, they must contact IPM immediately, in order for the owner of the property to resolve the issue. Despite the foregoing, the customer must bear in mind that there will be a period of time between the issue being detected and it being resolved. Thus, IPM shall not pay or be held liable for potential complaints arising from the equipment not working properly subsequent to the guest checking out from the property.

The customer shall be liable for the proper use of the property, including the objects located inside the property, such as electrical appliances, furnishings, etc., and outside of the property, such as the swimming pool, barbeque, etc.

IPM shall not be held liable for possible accidents that may take place during your stay, or robberies or thefts of any type of object located inside or outside of the contracted property.

All complaints must be made in writing to the owner of the property or IPM.

4. BREAKDOWNS/BREAKAGES

The customer hereby undertakes to respect both the property and all the items located therein. In the event of a breakage or breakdown, the customer must contact the owner orIPM within a maximum period of 24 hours in order for such breakdown or breakage to be repaired. Furthermore, financial compensation may be claimed from the customer in the event that the breakage or breakdown is attributable to them.

5. MODIFICATIONS/CANCELLATIONS BY IPM

IPM shall cancel the contract for the following reasons:

a) ...breakages or breakdowns arising from misuse by the customer or the accompanying parties thereof.
b) ...noises or disturbances suffered by neighbours and other people.
c) ...Failure to respect the rules that the owner imposes on their property, such as the hours at which the swimming pool can be used, use of the air-conditioning system, etc.
d) ...Failure to pay the remaining amount of the total reservation price at the time they are given the keys or failure to pay a deposit when required by the specific property

In this case, the customer will lose the confirmation deposit.

6. CANCELLATION TERMS

the following cancellation charges apply

for cancellation up to 60th day prior to departure: the deposit,
for cancellation from the 59th until 30th days before departure: 50% of the rent,
for cancellation from the 29th day prior to departure will be charged 90% of the rent

We recomended that you take out travel insurance.

7. PRIVACY TERMS

In accordance with the regulations in force in Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by IDEAL PROPERTY PMI SL with CIF B57788432 and registered office at TEODORO CANET, 7 3ºF 07400, ALCUDIA (ILLES BALEARS), in order to meet the commitments arising from the contract signed between both parties. In compliance with current regulations, IDEAL PROPERTY PMI SL informs that the data will be kept during the LEGALLY ESTABLISHED TERM. With this clause you are informed that your data will be communicated if necessary to: public administrations and all those entities with which communication is necessary in order to comply with the aforementioned service. Failure to provide the data to the aforementioned entities implies that the provision of the services subject of this contract can not be fulfilled. In turn, we inform you that you can contact the Data Protection Delegate of IDEAL PROPERTY PMI SL, by writing to the email addressdpo.cliente@conversia.es or phone 902877192. IDEAL PROPERTY PMI SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. That is why IDEAL PROPERTY PMI SL undertakes to take all reasonable measures so that these are removed or rectified without delay when they are inaccurate. In accordance with the rights conferred by the current regulations on data protection may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email INFO@IDEAL-PROPERTYMALLORCA.COM. You can go to the competent Control Authority to present the claim that you consider appropriate. Lastly, IDEAL PROPERTY PMI SL informs that with the signature of this document it grants the explicit consent for the treatment of the aforementioned data.